Refund policy

At Jewelry And Store, we want you to be completely satisfied with your jewelry purchase. If you're not happy with your purchase for any reason, we offer a straightforward return policy to make your experience hassle-free.

Returns Within 14 Days

You may return any jewelry item purchased from us within 14 days of the date of purchase.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The jewelry item must be in its original, unused condition.

2. It should include all original packaging, including boxes, certificates, and any accompanying documentation.

Exclusions

Please note that personalized or engraved items, as well as any altered or customized jewelry, cannot be returned unless they are defective or damaged upon receipt.

How to Initiate a Return

To start the return process, please contact our customer service team at pinkiay@bsj-global.com or call ＋852 2180 8881 for further arrangement.

Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or damaged upon receipt. We recommend using a traceable and insured shipping method to ensure the safe return of your item.

Refunds

Upon receiving the returned item and verifying its condition, we will process your refund within 10 business days. Please note that it may take a few days for the refund to reflect in your account, depending on your payment method and financial institution.

Questions or Assistance

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at pinkiay@bsj-global.com or call ＋852 2180 8881 We're here to help you.

Thank you for choosing Jewelry And Store for your jewelry needs. We appreciate your business and strive to provide you with the best shopping experience possible.